Refund Policy

1. General Principle

All payments on the ONE EKITI platform are processed through Paystack and are subject to this Refund Policy. We aim to be fair and transparent. Where you have a legitimate claim, we will process it promptly.

2. Marketplace Listing Fees

• Non-refundable: Marketplace listing fees are non-refundable once payment is confirmed and the listing has been submitted for review.
• If a listing is rejected by our moderation team, you will receive a full refund of the listing fee within 5–7 business days.
• If a listing is removed by our team due to a violation of our Terms of Service, no refund will be issued.

3. Event Posting Fees

• Non-refundable: Event posting fees are non-refundable once payment is confirmed.
• If your event submission is rejected by our review team, a full refund will be processed within 5–7 business days.

4. Event Ticket Purchases

• Refund window: Ticket buyers may request a refund within 48 hours of purchase, provided the event has not yet started.
• No refunds are available within 48 hours of the event start time.
• Event cancellation: If an event is cancelled by the organiser, all ticket holders are entitled to a full refund. Refunds in this case are processed within 7–14 business days.
• Event postponement: If an event is postponed, original tickets remain valid for the new date. Ticket holders who cannot attend the new date may request a refund within 72 hours of the postponement announcement.
• To request a ticket refund, email info@oneekiti.ng with your name, event name, and Paystack payment reference.

5. Votes & Vote Packs

• No refunds are issued for votes once cast. Votes are a non-reversible action.
• If you purchased a vote pack and votes were not credited to your account due to a confirmed technical error on our part, we will credit the missing votes or issue a refund. Contact us within 72 hours with your payment reference.
• If a voting campaign is cancelled by the Platform before it ends, unused votes in campaign-specific packs will be refunded within 7–14 business days.

6. Membership / Subscription Fees

Where membership or subscription tiers are introduced in future, the specific refund terms will be stated clearly at the point of purchase. This section will be updated accordingly.

7. How Refunds Are Processed

• Approved refunds are reversed to the original payment method (card or bank account) via Paystack.
• Paystack typically processes refunds within 5–10 business days, depending on your bank.
• We do not issue refunds in cash or by bank transfer to a different account.

8. How to Request a Refund

To request a refund, contact us at:

• Email: info@oneekiti.ng
• WhatsApp: +234 810 325 7168

Please include:

• Your full name and registered email address;
• The type of payment (listing fee, event ticket, vote pack, etc.);
• Your Paystack payment reference or transaction ID;
• The reason for your refund request.

We will acknowledge your request within 24 hours and aim to resolve it within 5 business days.

9. Disputes

If you are dissatisfied with our refund decision, you may escalate by contacting Paystack's customer support directly with your transaction reference. You may also seek redress through appropriate consumer protection channels in Nigeria.

10. Changes to This Policy

We may update this Refund Policy from time to time. The version published at the time of your purchase applies to that transaction.